Financial Training - Assist in setting operational team members apart from competition by providing financial training to community and regional managers. This training closes the gap in between owner/asset manager financial knowledge demands of the operational teams.
Change Management – Provide leadership to effectively transition the portfolio/department to a desired state through recognition, development, training and employee support.
Coaching – Analysis & evaluation of associate(s) leading to feedback and recommendations for a performance improvement plan to potentially lead to lower turnover, loyalty, continuity, collaboration, team building, and ultimately, improved employee performance. This is accomplished through several options: Mentorship, Executive Coaching, Associate Development, Team Building, & Career Coaching utilizing areas of expertise in leading teams and rising stars to top performance in all facets of property management.
Interview Coach - Tutor hiring managers on interview skills to include how to review resumes, phone screening, face to face interview and follow up. Teaching interview skills can lead to hiring of employees with longer tenure (reducing turnover cost), increased performance (increasing NOI), and succession planning (internal promotion). Drawing upon years of successful recruiting experience in the multifamily industry for various levels and engaging in the hiring of open positions while working side by side w/ the hiring manager. Training is designed to fit the position of hiring manager and open position.
Variance Report Writing - Train in completion of monthly variance report writing to be distributed to owners by assisting with making the report accurate, complete, informative and timely. This leads to clear & concise communication among on-site managers, management companies and owners vital to client satisfaction and retention.
Client Interface – Teach the “art of communicating up” with Asset Management, Owners, and Developers by helping others to understand expectations and anticipate needs. Discussions to include: collaboration, anticipation of questions, presenting support for request, email communication, obtaining a timely response, and knowing the client’s needs and expectations. Client interface skills allow for clients to believe in integrity, credibility, and expertise which can lead to client tenure and future engagements.
Business Planning - Write business/operating plan for one or more properties highlighting property goals and the objectives for attaining success by providing a road map with milestones and reviews.
Management Level Onboarding -Advise Managers & Vice Presidents on the ability to efficiently and effectively manage a multifamily portfolio. Consult on client interface, team leadership, time management, managing up, organization, report reviews, follow through, and other client specific needs.
Initiative Oversight -Take an agreed upon company initiative and develop the plan for execution.